The initial days of support are private and full support. You choose the option of how much of the private support you would benefit from.
With your initial 5, 14 or 21 days of private support, we are in correspondence with you a few times per day to answer your questions. We are also following your logs and checking them daily (a few times per day) to ensure that you are on the right track!
The Facebook group is partial support. With the group, we are on one time per day answering your questions. You can still post many questions but we are on once to answer everyone and offer guidance. We are not checking in on logs daily so we rely more on your posts and updates to give us the information we need.